Warranty Information

Every Compuwyze product comes with a comprehensive 12-month hardware warranty as standard.

12-Month Hardware Warranty — Included as Standard Every product sold by Compuwyze includes a minimum 12-month back-to-base hardware warranty unless otherwise stated on the product listing. We stand behind every item we sell.

What's Covered

Hardware Failures

CPU, RAM, motherboard, PSU, and onboard controllers that fail under normal operating conditions.

Drive Failures

Hard drives and SSDs included with your order, confirmed by SMART diagnostics.

Network & I/O Cards

Included NIC, HBA, RAID, and expansion cards that fail under normal use.

Included Accessories

Rails, bezels, and other accessories included with your order at time of purchase.

What's Not Covered

Physical damage caused by the customer after delivery (drops, impacts, liquid damage)
Damage from incorrect installation, overclocking, or use outside rated specifications
Software, firmware, BIOS issues, or operating system failures
Data loss — we strongly recommend backing up all data before raising a warranty claim
Consumable parts such as fans or batteries subject to natural wear
Damage from power surges or inadequate power supply not provided by us
Items where serial numbers have been removed or tampered with

Back Up Your Data First Our warranty covers hardware replacement only. Compuwyze is not responsible for data loss during warranty repairs. Please ensure you have a full backup before returning any device.

Warranty Periods

Product Type	Warranty Period
Servers (1U, 2U, 4U rack)	12 months
Workstations & Desktops	12 months
Hard Drives & SSDs	12 months
RAM & CPUs	12 months
Networking Equipment	12 months
Storage Arrays	12 months

Extended warranty options may be available on selected products. Please contact us for details.

How to Make a Warranty Claim

Contact Our Support Team Email [email protected] with your order number, a description of the fault, and any diagnostic information (error codes, POST beeps, etc.). Photos or video of the issue are helpful.
Remote Diagnosis Our engineers may attempt to diagnose the issue remotely. In many cases we can identify the fault without the item needing to be returned.
Return Authorisation If the item needs to come back to us, we will issue an RMA number and arrange a collection at our expense. Please do not return items without an RMA number.
Repair or Replacement We aim to repair or replace faulty items within 5–10 business days. Where a direct replacement is not available we will contact you to discuss alternatives.

Your Statutory Rights

Our warranty is in addition to, and does not affect, your statutory rights as a consumer under the Consumer Rights Act 2015. If you are a business customer, different terms may apply — please contact us to discuss.

Need to Make a Warranty Claim?

Our UK-based support team will get you sorted quickly.

Contact Support